Average Reviews:
(More customer reviews)This item was on backorder for about 2 months. When it finally arrived, it was in a large box that was quite heavy (2-person type). The box was damaged in several places, but everything inside was fine. However, several key components were missing - namely the pump, lights & transformer. Rather than returning the entire thing to Amazon, I contacted the mfg (by phone) and they agreed to ship me everything at no cost. The parts arrived 2 weeks later (surprising since the rep said everything was in stock & they would be shipped out the next business day). Now comes assembly, which was pretty straight forward except when it came to connecting the hose to the pump. The hose was too short and it ended up being a 2 person job (one holding the upper tiers while the other attached the hose to the pump). Another problem was the top tier was noticably crooked. I tried to re-seat it several times but it was obviously a mfg defect. I ended up turning the fountain in such a way that it was not as noticable. I then filled it with water & plugged it in. Everything appeared to be OK and I let it run overnight. The next day I noticed another defect - water was leaking somewhere between the bottom tier and pedestal. I verified everything was seated properly & filled it with more water. That's when I noticed a slow leak trickling out onto my patio. That was the last straw. I disassembled everything, boxed it up & sent it back to Amazon. I have to mention one other thing about this fountain that I really didn't like - the fact that the lights stay on all the time. The mfg should have put the lights on a separate transformer so they could be controlled independendly from the pump. I prefer to keep the pump running all the time and turn the lights on for only about 6 hours at night. The fountain looks great, but it was a major dissapointment overall - especially when it cost nearly $400! I would not recommend it to anyone until they fix the problems and separate the pump from the lights.
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