Average Reviews:
(More customer reviews)I purchased my unit in September 2010 installed my unit in late November/early December 2010, worked well for a month. Now it is frozen solid, and is not maintaining an opening in the ice, as advertised. Instructions forbid use of extension cord, but the cord on the unit is only about 10 feet long (I did not measure exactly, but it is much shorter than their cords on their pumps). In my opinion, a poorly designed product, and now based upon the experience of the unit failing 1 month into a three to four month period of subfreezing weather, the quality would appear to be suspect. Maybe I just got a bad one. But having too short of a cord and forbidding the use of an extension cord is a bad design choice that is going to leave you scratching your head looking for options. A call to Aquascape said the instructions fordidding the use of an extension cord was probably a precaution to insure that the connection at the end of an extension cord would not be allowed to become submerged, and assured me that the use of an extension cord would be O.K. So, I guess technically I used the heater in a manner that was contrary to the instructions. My heater has a blue plastic top instead of the green one shown in the picture. I suspect this is only a cosmetic diffence as it appears to be identical to the unit shown in the picture in every other way. I purchased my unit directly from Aquascape.
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